Terms of Service

1. Acceptance of Terms

By creating an account, clicking "I agree," submitting a booking request, or otherwise accessing or using Rooze ("the Platform" or "the Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms") and our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, you may not use the Service.

Browsing publicly available content on the Platform without an account constitutes acceptance of these Terms as they apply to general visitors, including the Disclaimers, Limitation of Liability, and Governing Law sections.

2. Definitions

"Client" means a registered user who searches for, communicates with, or books services from Artists through the Platform.

"Artist" means a registered user who lists their tattoo services, portfolio, and availability on the Platform.

"Shop" means a physical tattoo studio location listed on the Platform, which may be associated with one or more Artists.

"Content" means any text, images, photos, videos, reviews, comments, portfolio work, or other material uploaded to or displayed on the Platform.

"Booking" means a request or confirmed appointment for tattoo services arranged through the Platform between a Client and an Artist.

"Transaction" means any payment made through the Platform in connection with a Booking or subscription.

"Fees" means service fees charged to Clients, subscription fees charged to Artists, or any other charges collected by Rooze as described in Section 9.

3. Eligibility

You must be at least 18 years of age to create an account or use the Service. By using the Platform, you represent and warrant that you are at least 18 years old, have the legal capacity to enter into these Terms, and are not prohibited from using the Service under any applicable law. If your account was previously terminated by Rooze, you may not create a new account without our written permission.

4. Description of Service

Rooze is an online platform that connects Clients with tattoo Artists and Shops. The Service provides artist discovery, portfolio browsing, communication tools, booking facilitation, and payment processing.

Rooze acts solely as an intermediary. Rooze is not a party to any agreement between Clients and Artists, does not employ or act as agent for any Artist or Shop, and does not directly provide tattoo services. Artists are independent service providers. Rooze does not supervise, direct, or control the work performed by Artists and makes no representations about the quality, safety, or legality of their services.

5. User Accounts

You may need to create an account to access certain features. You agree to provide accurate, current, and complete information during registration and to update it as necessary. Each person may maintain only one account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify Rooze immediately at legal@rooze.app if you suspect unauthorized access to your account. Rooze is not liable for any loss arising from unauthorized use of your account.

6. Artist Obligations

Artists who register on the Platform represent and warrant that they: (a) hold all licenses, permits, and certifications required by applicable law to perform tattoo services in their jurisdiction; (b) comply with all applicable health, safety, and sanitation regulations; (c) own or have obtained all necessary rights to the Content they upload, including portfolio images and tattoo designs; (d) will verify that each Client is of legal age and provides informed consent before performing any tattoo service; and (e) will maintain accurate profile information, including pricing, availability, and location.

Rooze does not verify Artist credentials, licenses, or the accuracy of their profile information. Artists are solely responsible for their compliance with applicable law.

7. Acceptable Use

You agree not to use the Platform to: (a) harass, threaten, intimidate, or abuse any person; (b) post or transmit false, misleading, or fraudulent information; (c) impersonate any person or entity or misrepresent your affiliation with any person or entity; (d) send spam, unsolicited messages, or promotional material; (e) engage in any illegal activity or facilitate violations of law; (f) upload Content that infringes the intellectual property rights of others; (g) use automated tools, bots, scrapers, or other means to access or collect data from the Platform without our written consent; (h) attempt to interfere with, compromise, or disrupt the Platform or its infrastructure; or (i) circumvent any security measures, access controls, or usage limits of the Service.

Rooze reserves the right to investigate violations and take appropriate action, including suspending or terminating accounts.

8. Bookings & Transactions

A Booking represents an agreement between a Client and an Artist. Rooze facilitates the Booking process but is not a party to this agreement. Cancellation policies, no-show policies, and deposit requirements are set by each Artist and displayed before a Client confirms a Booking. It is the Client's responsibility to review these policies before booking.

Rooze does not guarantee Artist availability, punctuality, or the outcome of any tattoo session. Any disputes arising from a Booking are between the Client and the Artist. Rooze may, at its discretion, assist in resolving disputes but is not obligated to do so.

9. Fees & Payments

Rooze charges the following Fees: (a) Service fees to Clients, applied to Bookings and disclosed as part of the total price before payment is confirmed; and (b) Subscription fees to Artists for access to the Platform's professional tools. All prices displayed on the Platform include mandatory fees in compliance with California SB 478; optional add-ons, if any, are disclosed separately.

Payments are processed by Stripe, our third-party payment processor. By making a payment through the Platform, you also agree to Stripe's terms of service. Rooze does not store your full payment card information.

Rooze is not liable for payment disputes between Clients and Artists, including disagreements over pricing, refunds, or chargebacks. Refund eligibility for service fees is governed by Rooze's refund policy, available on the Platform.

10. User Content

You retain ownership of Content you submit to the Service, including reviews, images, and comments. By posting Content, you grant Rooze a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, display, distribute, and create derivative works of that Content in connection with operating and promoting the Service.

You represent and warrant that you own or have the necessary rights to all Content you upload, and that your Content does not infringe any third party's intellectual property or other rights. Rooze may remove or disable access to any Content at its sole discretion, including Content that violates these Terms. Rooze has no obligation to host, store, or continue displaying any Content.

11. Reviews & Ratings

Users may submit reviews and ratings for Artists and Shops. Reviews must reflect honest personal experiences. You may not submit fake reviews, reviews for services you did not receive, or reviews in exchange for compensation without clear disclosure. Rooze reserves the right to remove reviews that are fraudulent, abusive, or that violate these Terms.

12. Intellectual Property

The Service and its original content, features, functionality, branding, and software are owned by Rooze and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on any part of the Service without our written consent. Tattoo designs and portfolio images remain the intellectual property of their respective Artists unless otherwise agreed in writing between the Artist and Client.

13. Copyright Infringement (DMCA)

Rooze respects the intellectual property of others and complies with the Digital Millennium Copyright Act (DMCA). If you believe Content on the Platform infringes your copyright, please submit a takedown notice to our designated agent at legal@rooze.app with the following information: (a) identification of the copyrighted work; (b) identification of the infringing material and its location on the Platform; (c) your contact information; (d) a statement that you have a good faith belief the use is not authorized; and (e) a statement under penalty of perjury that the information is accurate and you are the copyright owner or authorized to act on their behalf.

The affected user may submit a counter-notice under the DMCA. Rooze maintains a repeat infringer policy and will terminate the accounts of users who are the subject of repeated valid takedown notices.

14. Content Moderation & Reporting

Users may report Content that they believe violates these Terms using the Platform's reporting tools. Rooze reviews reported Content and may remove or restrict access to Content that violates these Terms. When Content is removed, the user who posted it will receive a notice explaining the reason for removal. Users may appeal Content removal decisions by contacting legal@rooze.app within 30 days of the removal notice.

15. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and share your personal information. The Privacy Policy is incorporated into these Terms by reference. By using the Service, you consent to the practices described in the Privacy Policy.

16. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ROOZE DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ROOZE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

ROOZE DOES NOT ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE QUALITY, SAFETY, LEGALITY, OR SUITABILITY OF ANY ARTIST, SHOP, OR TATTOO SERVICE ADVERTISED OR OFFERED THROUGH THE PLATFORM. ANY TATTOO SERVICE OBTAINED THROUGH THE PLATFORM IS AT YOUR OWN RISK.

17. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ROOZE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY. ROOZE'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO ROOZE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

18. Termination

We may suspend or terminate your account and access to the Service at our discretion if we reasonably believe you have violated these Terms, engaged in fraudulent or illegal activity, or for any other reason with reasonable notice where practicable. You may terminate your account at any time through the Platform's account settings.

Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination will survive, including Intellectual Property, Disclaimers, Limitation of Liability, and Governing Law & Disputes. If you believe your account was terminated in error, you may appeal by contacting legal@rooze.app within 30 days.

19. Changes to Terms

We may update these Terms from time to time. For material changes, we will provide at least 30 days' advance notice via email or in-app notification before the changes take effect. The "Last updated" date at the top of this page will be revised accordingly. Your continued use of the Service after the effective date of revised Terms constitutes acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service.

20. Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Los Angeles County, California, and you consent to the personal jurisdiction of such courts.

Before initiating any formal legal proceeding, you agree to first attempt to resolve the dispute informally by contacting us at legal@rooze.app. We will attempt to resolve the dispute within 30 days. If the dispute is not resolved informally, either party may proceed with legal action in the courts specified above.

21. General Provisions

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver. Rooze's failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Rooze regarding the Service and supersede all prior agreements.

Assignment. You may not assign or transfer your rights under these Terms without Rooze's prior written consent. Rooze may assign its rights and obligations under these Terms without restriction.

22. Contact

If you have any questions about these Terms of Service, please contact us at legal@rooze.app.